CULTURE OVER EVERYTHING

Account Manager

Job Description

Are you passionate about marketing, advertising and customer service? Are you driven, ready to work hard and spend your days in a fun and supportive environment? Loud Rumor’s Digital Marketing Account Managers are responsible for developing and maintaining long-term relationships with each client, and act as the main point of contact for the fitness studio owners they manage all over the globe. They use our proven lead generation system to drive hundreds of qualified leads each month for the customers they manage.

We’re Loud Rumor – the #1 agency for fitness studios and independent gyms, located in N. Scottsdale, Arizona!

We give gym owners the opportunity to become highly successful in their business by enabling them to make a difference in more lives, which allows them to achieve financial freedom and win back time. We’re growing and looking for a smart, driven, and creative Digital Marketing Account Manager. The ideal team member would bring 2-3+ years of experience in sales or agency-level account management and have the ability to adapt to any conversation or communication style to develop strong relationships. The account manager acts as a link between clients and the agency and is responsible for the oversight of marketing/advertising campaigns and communicating clearly to all those involved. As our company continues to grow, you’ll have a unique opportunity to grow and help shape our team. The ideal candidate has basic knowledge and experience in the fitness industry and is familiar with areas of digital, social, web, and PPC marketing as well as experience working in an agency environment.

Those looking for growth opportunities and to gain valuable marketing experience with an amazing company are encouraged to apply!

You might be a great fit at Loud Rumor if:

✔︎ You LOVE working with people and helping them.

✔︎ You love being held accountable, holding others accountable, and you take feedback well.

✔︎ You have a passion for marketing and an appreciation for fitness and wellness.

✔︎ You are always learning new things and looking for ways to improve.

✔︎ You’re adaptable and flexible.

✔︎ You handle pressure well and don’t get flustered easily.

✔︎ You approach every situation with the utmost kindness and a mentality of exemplary customer service.

✔︎ You’re extremely organized. You take notes, manage your calendar, and always meet deadlines.

✔︎ You love marketing and want to work with an agency that’s recognized as the best in its class.

 

Our Core Values

FIO & GSD: We Figure It Out and Get Sh!t Done

Stay Hungry: We aim to be better than yesterday

Extreme Ownership: We take accountability and have the courage to hold others accountable

Win Together: We celebrate each other’s wins

 

• Free healthcare plan for employees
• Dental and Vision benefits
• Flexible Paid Time Off
• An amazing group of co-workers and top-notch company culture!

• Think creatively, meet, and collaborate with clients to discuss and identify their digital marketing goals and needs
• Identify sales opportunities for upselling and cross-selling clients into products that best support their goals
• Act as the link between the client and Loud Rumor by maintaining regular contact and ensuring effective and efficient communication flow
• Facilitate production schedules in conjunction with the production team
• Manage communication with clients and clearly communicate client requests using tracking (workflow) software
• Create and coordinate client reports and marketing plans
• Help with conducting research on prospective clients, industries, and issues as needed
• Work with Loud Rumor team and customers to define social media and digital advertising plans and objectives and ensure that expectations are met
• Regularly communicate with Agency Manager and Agency Director to best service accounts
• Assist other team members in daily tasks as requested
• Issuing of daily status reports, timelines and other reporting tools
• Utilize google sheets and excel spreadsheets effectively

• Bachelor’s degree in Marketing, Advertising, or a closely related discipline
• 2-3 years in digital marketing account management in an advertising agency
• Experience with project management
• Ability to handle 70+ member accounts at one time
• Experience with campaign management using Facebook Business Manager, Google Analytics, Google Adwords
• Experience using Wistia, Zapier and GoHighlevel
• Highly organized and able to effectively handle multiple tasks, details and demands simultaneously
• Professional, assertive manner and ability to instill confidence in and lead clients
• Excellent organizational and time management skills
• Ability to build rapport with others and maintain relationships
• Task-oriented
• Willingness to support other account managers, traffic, production and creative teammates as the needs arise
• Ability to translate conceptual ideas and complex client feedback into coherent and actionable creative requests
• Strong written and oral communications skills and ability to comprehend technical products
• Strong client and customer service mindset
• Ability to continually analyze and optimize marketing platforms and concepts based on client goals
• Ability/willingness to work outside normal business hours, based on business and clients’ needs

• Account Management, Project Management, or Sales: 1-2 years (required)
• Digital Marketing: 1-2 years (preferred)
• Facebook Ads, Google Analytics, Google Adwords: 1 year (preferred)
• Experience working in a Fitness Studio (preferred)

• High School Diploma or GED (required)

About Us

We’re Loud Rumor – the #1 agency for fitness studios and independent gyms, located in N. Scottsdale, Arizona! 
We specialize in marketing solutions and business growth resources that produce AMAZING results for local and national clients (we call them “members”). So, are you our new Member Success Consultant? Those looking for consultative sales career opportunities with the desire to help grow an amazing company are encouraged to apply!

You might be a great fit at Loud Rumor if:
✔︎ You LOVE working with people and helping fitness owners and their businesses thrive.
✔︎ You love being held accountable, holding others accountable, and you take feedback well.
✔︎ You’re extremely organized and meticulous. You take notes, manage your calendar, and always meet deadlines and goals.
✔︎ You have a passion for consultative sales and growing our client base, and have an appreciation for the fitness and wellness industry.
✔︎ You are always learning new things and looking for ways to improve processes and systems.
✔︎ You’re able to adapt and be flexible in a growing, ever-changing environment.
✔︎ You handle pressure well and aren’t easily flustered or discouraged.
✔︎ You approach every situation with the utmost kindness and a mentality of exemplary service.

Our Core Values

• FIO & GSD: We Figure It Out and Get Sh!t Done
• Stay Hungry: We aim to be better than yesterday
• Extreme Ownership: We take accountability and have the courage to hold others accountable
• Win Together: We celebrate each other

Full-Time Employee Benefits 

• Free Medical Insurance coverage for employees
• Dental and Vision benefits
• Unlimited PTO that can be used after training
• An amazing group of co-workers and a top-notch company culture!

About the Job

The Member Success Consultant will be responsible for following up with leads that have requested consultations per our company marketing efforts, acquiring new leads from your network, referrals and new solution upselling, performing consultative virtual selling, and closing all deals by working with the business owners to achieve a fully executed agreement. All business interactions will be through video and telephone calls. The Member Success Consultant will be responsible for selling fitness studios of all types (kickboxing, yoga, HIT, franchises, regular fitness gyms, etc. across multiple solutions based on their specific needs and business goals.

Sales Efforts: 

• Meeting and exceeding monthly sales quotas
• Responsible for building trusting relationships through a virtual selling environment
• Close initial sales then continue to up-sell additional Loud Rumor solutions
• Gaining sales referrals from existing members
• Responsible for other sales as needed (GSDCON Tickets, Sales Bootcamp Tickets, etc.)
• Following up with assigned leads in a timely and professional manner
• Excellent communications in following up on all sales interactions and Q&A from prospective members
• Assisting the Sales Leadership with anything needed pertaining to the establishment and ongoing maintenance of relationships with Franchise Partners
• Other duties as assigned

Administrative:

• Filling out the proper forms of communication pertaining to new members when an agreement is completed
• Responsible for reporting accurate daily numbers and metrics and accurate note-taking in CRM. (Hubspot and Asana experience preferred)

Company Culture: 

• Following proper methods of communication with other Loud Rumor employees
• Upholding and strictly adhering to Loud Rumor’s core values
• Attending any and all meetings where a sales consultant presence is required, on time, and fully engaged.

What You’ll Need

• Minimum of 3 year of sales experience with a track record of success in consultative selling
• High-ticket sales experience (sales over $5k per transaction)
• Proven experience meeting and exceeding sales goals and quotas
• Exceptional listening, problem-solving, communication, and closing skills
• Ability to quickly learn new computer systems/softwares
• Ability to quickly build rapport with prospects
• Ability to communicate professionally and effectively with leads and co-workers
• Ability to perform consultative sales presentations following a PowerPoint/Keynote sales deck
• Cold-calling experience is required
• Sales experience in the health and wellness industry preferred
• Experience using Hubspot, Asana, Google, and Apple technology highly preferred
• High school diploma or GED equivalent required

 

Salary: Starting at $60,000 base plus commission. Our current Membership Success Consultants average $123,000 in annual income.
Schedule: Monday through Friday, 8am – 5pm (AZ Time). Accommodations for other time zones will be available post new hire training
Location: Scottsdale, Arizona or Remote
Job Type: Full-time

Loud Rumor is an equal opportunity employer.

About the job Digital Marketing Agency Director – Remote